Tech Operator @ The Woodlands
Content Assistant
(Youbet.com)
The Job:
Management and continuous monitoring of Live Race Day data, which is entered into content management systems; providing Quality Control duties on various products and network offerings, and other duties as required.
The Person:
Knowledge of the horseracing, pari-mutuel wagering, and/or gambling industries. Detail oriented. Some knowledge of web content management, including an understanding of basic HTML, Photoshop, and MS Expression Web is preferred.Ability to work flexible schedule including nights, 3rd shift, weekends, holidays and overtime, as required.
Education:
Associates Degree in Web or Graphic Design, Content Management or related degree / experience.
Desirables:
Please e-mail resume to jobs@youbet.com, or fax to 818-593-5036.
Contact Info:
Please e-mail resume to jobs@youbet.com. All other responses please contact Human Resources at:
Youbet.com®, Inc.
5901 De Soto Avenue
Woodland Hills, CA 91367
818.593.5036 Fax |
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Customer Service Representatives
(Youbet.com)
The Job:
Responsible for setting up new accounts, processing deposits and withdrawals and answering in-bound customer service calls. Will assist customers with service related issues via email, phone and internet. Will process financial transactions including credit/debit cards, bank drafts, wire transfers, money orders and checks. Investigate and resolve issues regarding deposits, withdrawals, collections and wagering; make risk assessments. Other projects as assigned.
The Person:
Previous customer service or call center experience preferred. Knowledge of MS Office, with proficiencies in Excel and Internet Explorer. Excellent written and oral communication skills. Must be able to solve problems and handle complex customer issues. Must be detail oriented and able to manage multiple tasks under pressure. Must be willing to work flexible schedules including early mornings, evenings, weekends and holidays. Must have good credit report, background check and pass drug test.
Education:
High School Diploma or GED.
Contact Info:
Please e-mail resume to jobs@youbet.com. All other responses please contact Human Resources at:
Youbet.com®, Inc.
5901 De Soto Avenue
Woodland Hills, CA 91367
818.593.5036 Fax |
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Manager of Operations
(Youbet.com)
The Job:
Leading e-commerce company is seeking a well-seasoned Operations Manager to help build and consolidate key customer service activities. As the Manager of Operations this individual will be responsible for building a team of 12 to 20 call center and service delivery professionals designed to improve overall company operational performance. The Manager will ensure the effective hiring, training and ongoing performance of call-center representatives as well as the ongoing quality of the organization.
The Person:
The ideal candidate will be a newly appointed Manager of a small call center operation or have significant skills as a Team Leader or Supervisor in a high profile customer service delivery role. Along with strong leadership abilities and excellent people skills the candidate must have superior organizational abilities. As a leading e-commerce company, technical skills and understanding of internet customer service is also important. Exceptional analytical and problem solving skills along with process design and implementation are important as well. Good written/oral communication, interpersonal and team player abilities required. Qualified candidates must be able to analyze data from multiple sources and make decisions on a time sensitive basis. Must also be able to analyze processes to determine problems and identify opportunities for improvement.
Special Skills:
In-depth knowledge of the intricacies of the customer relationship database and processing systems to address customer issues and advise on which procedures should be put in place and how changes in procedures or the processing system will affect operational results.
Education:
Bachelors degree preferred, along with, at least, 3 years of supervisory customer service experience.
Contact Info:
Please e-mail resume to jobs@youbet.com. All other responses please contact Human Resources at:
Youbet.com®, Inc.
5901 De Soto Avenue
Woodland Hills, CA 91367
818.593.5036 Fax |
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Manager of Service Quality Delivery
(Youbet.com)
The Job:
Leading on line ecommerce company is seeking a well seasoned Service Quality Delivery Manager to help manage training development, quality assurance and build content ongoing to produce a superior customer experience. As the Manager of Service Quality Delivery this individual will be responsible for coaching a team of 12 to 20 call center and service delivery professionals designed to improve overall company operational performance. The individual will work closely with the Managers of Operations and VIP Support in the Woodland Hills, CA to accommodate a 7 by 24 operation including call center functions. The Manager will then ensure the effective building of training programs, document procedures, coach the front line staff for better call handling and manage the FAQ content for customers ongoing. The Manager will ensure the delivery of quality ongoing and work with the Operations Manager and VIP Program Manager to help the company create an exceptional customer experience.
The Person:
The ideal candidate will be a newly appointed Manager of a small call center operation or have significant skills as a Team Leader or Supervisor and coaching front line employees in a high profile customer service delivery role. Along with strong leadership abilities and excellent people skills the candidate must have superior organizational abilities. As a leading on line company, technical skills and understand of internet consumer services is also important. Exceptional analytical and problem solving skills along with process design and implementation are important as well. Good written/oral communication, interpersonal and team player abilities required. Qualified candidates must possess skills around document of processes and procedures and excellent grammar for on line updating of the customer content management system.
Special Skills:
In-depth knowledge of the intricacies of the customer relationship database and processing systems to address customer issues and advise on which procedures should be put in place and how changes in procedures or the processing system will affect operational results.
Education:
Bachelors degree Preferred along with at least 3 years of supervisory customer service experience.
Contact Info:
Please e-mail resume to jobs@youbet.com. All other responses please contact Human Resources at:
Youbet.com®, Inc.
5901 De Soto Avenue
Woodland Hills, CA 91367
818.593.5036 Fax |
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Network Technician
(Youbet.com)
The Job:
The Network Technician serves as the first line of defense for problems in the production environment. Responsible for monitoring the WAN/LAN nodes, application services and servers, and will escalate issues to engineers as needed. Perform basic daily operation tasks; assess the severity of issues and coordinate the resolution of all issues in the production environment such as A/V signals, software, hardware and network issues that are discovered internally or escalated to the NOC. Carry out initial research and resolution of issues and use the tracking system to open or close the issues. Provide status/notification of service outages/tasks to other departments and upper management. Maintain in-house cable network, server and equipment hardware repairs; perform some OS installations and software deployments or updates. Check event viewer and log files for problems, troubleshoot carrier and vendor issues, aid with requests from other departments as required. . The successful candidate will be working with the following technologies: VMware ESX, 2000, 2003 servers and XP workstations, IIS, MS SQL, Exchange, various Network monitoring applications; Mercury, Servers Alive, Nagios. A/V Encoding and Streaming software, web applications and Dell equipment.
The Person:
Minimum 1 year as a Network Technician or equivalent. Hands on experience in the following areas: Windows 2000/2003 XP and Active Directory, MS Office products Cabling Coax/CAT5, Server hardware and Raid levels, Networking fundamentals; TCP/IP, basic understanding of network topologies, Ticketing and Monitoring software packages, Escalation and Monitoring procedures. Basic understanding of DNS, AD, Exchange, IIS, SQL and SAN topologies, F5 server pools. Excellent ability to understand and implement verbal instructions. Must possess excellent problem solving, written and communication skills. This position requires working flexible hours, including weekends and holidays. Flexibility, reliability, punctuality, and a desire to learn are a must.
Education:
High School Diploma. A+ Certification, MCP, MCSA, MCSE and/or CCNA or equivalent experience. Associate or Bachelor’s degree desirable.
Desirables:
Please e-mail resume to jobs@youbet.com.
Contact Info:
Please e-mail resume to jobs@youbet.com. All other responses please contact Human Resources at:
Youbet.com®, Inc.
5901 De Soto Avenue
Woodland Hills, CA 91367
818.593.5036 Fax |
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Senior Analyst
(Youbet.com)
The Job:
Senior Analyst position to provide quantitative research and analysis of key business drivers for operations and marketing organization. Position will be responsible for providing research, analyses and recommendations to support the company’s product development, marketing and operations initiatives. Responsible for keeping senior management informed on a timely basis of the business’s key performance indicators (KPIs).
The Person:
Ability to make queries against a database using Standard Query Language (SQL). Very proficient in using Microsoft Excel including formulas and external data queries. Very proficient in using Microsoft Power Point including embedding graphs and charts. Strong mathematical and statistical analysis skills. Ability to make queries against a database using Standard Query Language (SQL).
Education:
Must have a four year degree with a background in business, finance, economics or mathematics. Must have at least two years of experience in querying information for a database and using spreadsheets to convert the data into meaningful information, in an analyst role. Work experience with ecommerce business will be very helpful. Masters / MBA a plus.
Contact Info:
Please e-mail resume to jobs@youbet.com. All other responses please contact Human Resources at:
Youbet.com®, Inc.
5901 De Soto Avenue
Woodland Hills, CA 91367
818.593.5036 Fax |
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Senior Staff Accountant
(Youbet.com)
The Job:
Responsible for all aspects of the full cycle accounting process. Responsible for month-end journal entries, reconcile general ledger accounts, reconcile bank accounts, inter-company transactions, foreign currency transactions, joint venture accounting, fixed assets, and inventory. Assist with all aspects of month-end close including consolidation, financial statement preparation, management reporting, and financial analysis. Gather documentation, prepare schedules, and assist with financial audits and SEC reporting. Recommend and implement improvements to the accounting process and/or system. Complies with all internal controls and assist with corporate Sarbanes-Oxley compliance efforts. Other duties as assigned by manager.
The Person:
At least 5 years of progressive accounting experience. Strong knowledge of GAAP is essential. Thorough understanding of general accounting practices and procedures. Must have Great Plains experience including FRX reports. Crystal Reports a plus. Proficient in the use of all MS Office programs. Must be very detail oriented. Must be able to manage multiple projects simultaneously, remain organized and work efficiently. Excellent communication (both oral and written) and interpersonal skills are required. Ability to maintain confidentiality at all times is critical. Some overtime is required.
Education:
Bachelors degree in Accounting. CPA a plus.
Contact Info:
Please e-mail resume to jobs@youbet.com. All other responses please contact Human Resources at:
Youbet.com®, Inc.
5901 De Soto Avenue
Woodland Hills, CA 91367
818.593.5036 Fax |
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Computer Operator - Louisville
(United Tote)
The Job:
Entry level position for a highly self-motivated individual, detail oriented, and proficient in handling client service issues. Responsibilities include daily system setup and turn-around, data entry, verification of functions for several remotely located sites. Hiring immediately for second and third work shifts.
The Person:
Must be 18 years of age, able to be licensed by all state racing commissions. Must be willing to work flexible schedules including evenings, weekends and holidays. Computer knowledge. Understanding of pari-mutuel wagering and configurations of Tote room hardware. Will prepare and maintain equipment, assist clients in troubleshooting, complete reports and paperwork for racetracks/OTBs and/or corporate office.
Education:
High School diploma or GED.
Desirables:
Please e-mail resume to jobs@youbet.com, or fax to 818-593-5036.
Contact Info:
Please e-mail resume to resumes@unitedtote.com. All other responses please contact Human Resources at:
Youbet.com®, Inc.
5901 De Soto Avenue
Woodland Hills, CA 91367
818.593.5036 Fax |
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Electrical Engineer -San Diego, CA
(United Tote)
The Job:
Participates in the design, development, and testing of all aspects of electrical components, and equipment. Will use computer-assisted engineering and design software and equipment to perform assignments. Applies principles and techniques of electrical engineering to accomplish goals. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision; typically reports to a supervisor or manager. A certain degree of creativity and latitude is required.
The Person:
Familiar with standard concepts, practices, and procedures within POS field or related field.
Education:
Requires a bachelors degree in engineering and 2-4 years of experience in the computer Point Of Sale field or in a related area.
Contact Info:
Please e-mail resume to resumes@unitedtote.com. All other responses please contact Human Resources at:
Youbet.com®, Inc.
5901 De Soto Avenue
Woodland Hills, CA 91367
818.593.5036 Fax |
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Electronic Technician - Louisville
(United Tote)
The Job:
Repairs electronic parts and sometimes helps in warehouse. Periodically
travel to tracks to repair tote equipment and to train track employees in the
repair and maintenance of equipment.
The Person:
Tote experience helpful. If no Tote experience, two (2) years EET or experience in Electronic repair. Must be able to handle very small parts on PC board and be able to solder both thru-hole and surface mount components. Must be able to operate machines/equipment such as Volt,
Ohm, Amp meters, Soldering equipment, Oscilloscopes.
Education:
Electronic Technician certificate of Completion or combination of education and experience.
Desirables:
Please e-mail resume to resumes@unitedtote.com
Contact Info:
Please e-mail resume to resumes@unitedtote.com. All other responses please contact Human Resources at:
Youbet.com®, Inc.
5901 De Soto Avenue
Woodland Hills, CA 91367
818.593.5036 Fax |
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Line Technican Operator I - OK ( Fair Meadows and Will Rogers )
(United Tote)
The Job:
Tote system data entry and verification work, reports and paperwork for racetrack and/or corporate office, train new employees, maintains, operates, setup, or troubleshoot boards and auxiliary odds boards. Prepares and maintains UT equipment, repairs, maintains and cleans betting terminals, installs and tears down equipment, stock ticket paper on betting lines, unloads ticket stock from freight truck, labeling, packaging, and shipping reordering spare parts, loads and unloads equipment, maintain and repair infield or auxiliary display boards, and other tasks as required.
The Person:
Line technician experience and electrical and/or computer experience preferred. Must be at least 18 years of age, able to be licensed by state racing commission, able to work flexible work hours, including evenings, weekends, and holidays. While performing the duties of this position, the employee is required to perform repetitive hand and wrist movements on track terminals. Close vision and good hearing are required for console and radio work. The employee is regularly required to walk, talk, interact with customers, and occasionally lift up to fifty (50) pounds.
Education:
High School diploma or GED.
Desirables:
Please e-mail resume to jobs@youbet.com
Contact Info:
Please e-mail resume to resumes@unitedtote.com. All other responses please contact Human Resources at:
Youbet.com®, Inc.
5901 De Soto Avenue
Woodland Hills, CA 91367
818.593.5036 Fax |
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Operator I - Portland
(United Tote)
The Job:
Entry level position for a highly self-motivated individual, detail oriented, and proficient in handling client service issues. Responsibilities include daily system setup and turn-around, data entry, verification of functions.
The Person:
Must be 18 years of age, able to be licensed by all state racing commissions. Must be willing to work flexible schedules including evenings, weekends and holidays. Computer knowledge. Understanding of pari-mutuel wagering and configurations of Tote room hardware. Will prepare and maintain equipment, assist clients in troubleshooting, complete reports and paperwork for racetracks/OTBs and/or corporate office.
Education:
High School diploma or GED.
Desirables:
Please e-mail resume to jobs@youbet.com, or fax to 818-593-5036.
Contact Info:
Please e-mail resume to resumes@unitedtote.com. All other responses please contact Human Resources at:
Youbet.com®, Inc.
5901 De Soto Avenue
Woodland Hills, CA 91367
818.593.5036 Fax |
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Senior Software Engineer - San Diego, CA
(United Tote)
The Job:
As the software engineering expert in Windows technology, the position will be responsible for working with Operations, Sales, Marketing, the other R & D Engineering leads and industry experts to understand the wagering systems requirements for UT**s high transaction processing system. The position expects the candidate to work under the guidance of business experts to develop domain knowledge of various systems. The candidate will engage and define the new paradigm for next generation system with the help of the Wagering domain experts. Snr Software Engineer owns part of the overall Wagering solution and work to ensure that the product meets our customers needs. This will involve analysis, modeling, solution design, developing specifications and working with external industry groups, internal resources, develop and test the product and as well as assist with the integration of Wagering system.
The Person:
Excellent communication skills
Project planning skills. Expertise in C#, C/C++ and other Microsoft. Net programming languages .TCP/IP network based systems.Must have strong analysis and troubleshooting skills. Solid design knowledge of Data communication interfaces and Graphical User Interfaces.
Special Skills:
Expertise in .Net technologies, Service Oriented Architecture and Database .Leading and working with cross-functional teams, both local and remote, as well as practical experience in all phases of the software development lifecycle.
Education:
Bachelors, Masters, or Ph.D. degree in a technical discipline (e.g. computer science, information technology, engineering, math, physics, etc.) Ten or more years of software development experience.
Contact Info:
Please e-mail resume to resumes@unitedtote.com. All other responses please contact Human Resources at:
Youbet.com®, Inc.
5901 De Soto Avenue
Woodland Hills, CA 91367
818.593.5036 Fax |
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Tech Operator @ The Woodlands
(United Tote)
The Job:
The Tech Operator is responsible for tote system data entry and verification work, reports and paperwork for racetrack and/or corporate office, train new employees, maintains, operates, setup, or troubleshoot boards and auxiliary odds boards.
The Person:
Must have a basic understanding of pari-mutuel wagering. Will prepare and maintain equipment, handle repairs, maintain and clean betting terminals, install and tear down equipment, stock ticket paper on betting lines, unload ticket stock from freight truck. Additional responsibilities include labeling, packaging, and shipping, reordering spare parts, will load and unload equipment, maintain and repair infield or auxiliary display boards, and other tasks as required. Line technician experience and electrical and/or computer experience preferred. Must be at least 18 years of age, able to be licensed by state racing commission, and able to work flexible work hours, including evenings, weekends, and holidays.
The position requires repetitive hand and wrist movements on track terminals. Close vision and good hearing are required for console and radio work. Will regularly be required to walk, talk, interact with customers, and occasionally lift up to fifty (50) pounds.
Education:
High School diploma or GED.
Desirables:
The job location is at The Woodlands Racetrack, located at 9700 Leavenworth Road, Kansas City, KS 66109. Please e-mail resume to jobs@youbet.com, indicating Woodlands Tech Operator in the subject line.
Contact Info:
Please e-mail resume to resumes@unitedtote.com. All other responses please contact Human Resources at:
Youbet.com®, Inc.
5901 De Soto Avenue
Woodland Hills, CA 91367
818.593.5036 Fax |
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