About Youbet.com

What is Youbet.com?
How much does the service cost?
Are there any age restrictions?
In which states can I subscribe to the Youbet.com service?
What Race Tracks can I wager on through Youbet.com?
Can I wager over the phone as well?
Do you cover harness and quarter-horse as well as thoroughbred racing?
How long does it take to set up an account with Youbet.com?
What do I need to start placing wagers?
Are there any special software requirements needed for wagering?
Is Youbet.com operating legally in the United States?

What is Youbet.com?
In the United States, Youbet.com provides members the ability to watch and, in most states, the ability to wager on a wide selection of coast-to-coast thoroughbred, harness, and quarter-horse races via its exclusive closed-loop network. Members have 24-hour access to the Youbet.com features including live racing from a choice of over 100 racetracks representing major racetracks, in the U.S., Canada, Australia, and South Africa such as, Hollywood Park, Belmont Park, Keeneland, Mountaineer, Delaware Park, Del Mar, Aqueduct, Saratoga, Santa Anita Park, and Golden Gate Fields. Other features include commingled track pools, live audio/video, up-to-the minute track information, real-time wagering information and value-added handicapping products.

To open an account, click here or call Player Services at 1-888-968-2388

How much does the service cost?
Your first 60 days are FREE! Watch and wager on over 120 tracks and enjoy all of Youbet.com's great product features, including live streaming audio/video, up-to-the minute odds, complete race programs, great handicapping tools, and the ability to wager - online or by phone. Racing information products from DRF, TrackMaster®, and Equibase are also available at competitive prices.

• After your 60-day free trial membership, and if you haven't earned a wagering credit, you'll need to choose the $10.95 or $17.95 Youbet.com subscription plan. We also offer discounts for multiple month plans. You can save up to 25%!
  
  
• Earn FREE Credits! Wager $350 or more within your monthly billing cycle and receive free access for a month. Wager $2,500 or more within 12 billing cycles, and you'll receive free access for a year!
  

Are there any age restrictions?
Yes. Only legal U.S. residents, 21 years of age or older may open an account with Youbet.com.

In which states can I subscribe to the Youbet.com service?
Youbet.com is open only to legal U.S. residents. Residents of Alaska, Arizona, District of Columbia, Georgia, Hawaii, Kansas, Missouri, Mississippi, Nebraska, Nevada, New Jersey, North Carolina, South Carolina, and Utah may sign up for the service and access all features, except wagering.

Which Race Tracks can I wager on with Youbet.com?
You can wager on the nation's top tracks, plus a selection of tracks from Canada, Australia, and United Arab Emirates and France UK. For a complete and up-to-date listing of our 120+ member tracks, click here.

Can I wager over the phone as well?
Yes. In addition to online computer wagering, Youbet.com offers state-of-the-art Voice Recognition betting with our Youbet Mobile phone wagering system. Touch-Tone phone wagering is also available

Can I wager on harness and quarter-horse races?
Yes. Youbet.com covers a wide selection of harness and quarter-horse racing content from tracks like, The Meadowlands, Dover Downs, Cal Expo, Los Alamitos, Ruidoso Downs, and many more. For an up-to-date listing of member tracks, click here.

How long does it take to set up an account with Youbet.com?
After clicking the "Sign Up Now" button, located at the top left side of this page and completing the easy application form, your Youbet.com account will be created in seconds. You can also open an account by calling Player Services at 1-888-968-2388.

What do I need to start placing wagers?
After your account has been successfully created, you will need to fund your wagering account to begin placing wagers. Youbet.com offers many quick and easy funding options, including ExpressCash (electronic check transfers), credit/debit cards, check and money orders, and bank wire transfers.

Are there any special software requirements needed for wagering?
No. Youbet Express, our state-of-the-art web access product, has no software requirements and is available for login on our website home page. With Youbet Express you can wager instantly from any computer with Internet access.

Is Youbet.com operating legally in the United States?
Youbet.com is a publicly own company, traded on NASDAQ (ubet). We are in full compliance with all applicable state and federal laws.

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Software Features

Do I have to place a wager to use Youbet.com's service?
Are current odds available?
Are live race audio and video included?
What is the quality of the video?
Can I see a replay of the race?
Can I watch multiple audio and video streams simultaneously?
Can I see the post parade, paddock, or the horses warming up?
What racing information is available?
What is the Turfday Super Stats handicapping feature?
Are past performances and track programs available online?
What type of past performance information do you provide?
When are past performances available for viewing?
Are past performances and programs printable?

Do I have to place a wager to use Youbet.com's service?
No, however as a non-wagering member, you will need to select and pay for a subsciption plan, after your free trial expires in 60 days.

Are current odds available?
Odds are broadcast directly from our member racetracks and are updated once a minute.

Are live race audio and video included?
Live race calls and real-time video streams are broadcast directly from our member racetracks.

What is the quality of the video?
Our new audio and video center provides higher speeds of transmission and better picture quality than ever before. The quality of your track A/V signals vary from connection to connection and will depend on the following:

1. The maximum capacity of your modem,
   
2. Your phone / cable service
3. Your access provider
4. Your computer configuration
5. Our broadcast.

Can I see a replay of the race?
Our race replay library allows you to watch audio/video replays again and again from over 100 tracks! You can select replays by date, by track, or by horse. To access this feature, use the 'Replays' link to of left of the horse name on TrackView race program pages.

Can I watch multiple audio and video streams simultaneously?
Our X2 Video™ feature allows you to watch two track streams simultaneously, with superior audio and video quality. You'll never miss an important race again! Use the 'mute' button in the A/V window to toggle audio between track feeds. To access this feature, use the 'Live Video 1' and 'Live Video 2' links found on TrackView race program pages.

Can I see the post parade, paddock, or the horses warming up?
Youbet.com delivers the live satellite feed that the tracks transmit. It is the same transmission sent to off-track betting (OTB) facilities.

What racing information is available?
Youbet.com members can access past performances (provided by DRF, TrackMaster, and Equibase), track programs, late changes (updated continuously throughout the day), real-time odds, exotic probable payouts, and will pay information for multi-leg exotic bets. Youbet.com has strategic partnerships with value-added data providers and handicapping software developers, to offer a wide variety of handicapping information products.

What is the Turfday Super Stats handicapping feature?
Turfday Super Stats is our revolutionary new handicapping and stats feature package built by racing professionals and used by the nation's most prominent handicappers. With Turfday Super Stats, you'll get the detailed stats and information you need to win more, such as:

• Horse Lifetime Activity Logs - Get a complete history of every race and official workout the horse has ever had, including race charts for every lifetime race!
  
  
• Jockey and Trainer Stats - See how a trainer performs over a series of handicapping categories. First time starters, favorites, turf runners, at today's track and much more. See how a jockey performs in sprint races, with favorites, and with a particular trainer combination.
  
  
• Race Charts - Access race charts generally within 30 minutes after each completed race.
  
  
• Sire and Dam Stats - Get invaluable insight into handicapping maiden races with complete sire and dam offspring summaries and dam race records. Plus, see how well a sire has performed with 1st time starters, turf runners, off tracks and more!
  
  
• Winning Pace and Post Profiles - See pace and post stats that are track, distance, surface, and field size specific!
  

"I highly recommend Turfday Super Stats to everyone who is serious about winning at the races." -- Andrew Beyer

Access the Turfday Super Stats feature by clicking on the links found within our thoroughbred track programs.

Are past performances and track programs available online?
Equibase provides track programs, and Daily Racing Form (DRF), TrackMaster, and Equibase provide past performance information. They are all available online for all tracks offered on Youbet.com

What type of past performance information do you provide?
DRF (Daily Racing Form), TrackMaster, and Equibase are our information providers. We provide past performances, workouts, speed figures, breeding information, career records, morning line odds, graphs of daily performance figures, and program numbers.

When are past performances available for viewing?
Past performances are published by 4:00 p.m. Pacific Time the day prior to the race day.

Are past performances and programs printable?
Past performances and programs can be printed for personal use. Copyright laws protect our suppliers and prohibit the reproduction, duplication, distribution or commercial exploitation of their information.

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Accounts and Wagering

Are winners paid full track odds?
How are wagers placed?
Are current odds available?
What types of wagers are accepted?
Are transactions confidential?
Do you have a wager limit?
Can I access probable payouts?
When and where can I get late changes?
Are there separate pools for different tracks?
Which pool does my money go into?
How is my wagering dollar distributed?
How long after the race does it take for the winnings to reflect in my account?
When/How do I know if my wager is accepted?
Is it possible to cancel wagers?
Can I see the wagering record?
Can I see my balance online?
What information is recorded in the wager log?
Can I print my wager log statements?
How would I access the detail of my wager?
What happens when a horse that has been scratched is part of my wager?
How long does it take a submitted wager confirmation to return with an acceptance number?
Can I see my wagering account record?
May I see a record of all my wagering account activity?
Can I wager via telephone?
How are funds deposited and withdrawn from my wagering account?
Can I have my winnings transferred to my bank account?
How are winnings paid and collected?
How will I dispute a miscalculation?
What information is Youbet required by law to give the IRS concerning account activity?
What about multiple wagers sold on the same ticket?
How about winnings from identical wagers?
Will there be any documentation for online wagering that the IRS will accept for losing tickets, to be balanced against winning tickets when there are signers?
How does Youbet.com contribute to Responsible Gaming?

Are winners paid full track odds?
Winners are paid at full track odds. All wagers are commingled with host racetrack pools.

How are wagers placed?
Wagers can be placed up to post time. Wagers are transmitted from your personal computer to Youbet.com, then into pari-mutuel wagering pools at the host tracks. Wagers are commingled in Pari-Mutuel pools at the host tracks.

Are current odds available?
Live odds are delivered to your desktop. Mutuel odds and exotic probable payouts are available for each race and are updated once a minute.

What types of wagers are accepted?
We support most wager types offered by our member tracks. The wagering menu will virtually mirror the track's wagering menu, with the exception of parlay twin trifecta wagers.

Are transactions confidential?
All wagers and transactions are completely confidential.

Do you have a wager limit?
Wagering limits are set to $10,000 per combination and per total wager.

Can I access probable payouts?
You may access various probable payouts based on the track and the race.

When and where can I get late changes?
You may access changes from the Late Changes screen at any time. They are continuously updated as information is collected.

Are there separate pools for different tracks?
Yes. All wagers are commingled into the host track pools.

Which pool does my money go into?
Your wager will be commingled into the corresponding pool of the host track.

How is my wagering dollar distributed?
Horsemen, the state and the racetracks share in the revenue of the cominmingled pools.

How long after the race does it take for the winnings to reflect in my account?
Your Wager Log updates take only a few minutes from the time the official race results are posted at the track.

When/How do I know if my wager is accepted?
An on-screen wager confirmation, accompanied by a ticket serial number, is provided within seconds of submitting the wager. You may access your ticket serial number for a specific wager by selecting and clicking on the wager. This will recall and display the original ticket confirmation record.

Is it possible to cancel wagers?
Prior to submitting your wager, a confirmation screen will prompt you to review, verify and confirm that your wager is correct. If your wager is incorrect, you may cancel it at that time. In addition, you may also cancel "placed" wagers, within a set of pre-set limits.

Can I see the wagering record?
A complete record of all successfully placed and wagers that have been subsequently cancelled wagers is available in the Wager Log.

Can I see my balance online?
The Wager Log page displays your account balance. Additionally, your account balance, all wagering transactions, and deposit and withdrawal activity is available on the Account Statement page.

What information is recorded in the wager log?
The date of wager, track, race number, total wager, wager type, horse numbers, and payout information are displayed in the Wager Log. If no amount was won, the payout will show zero. Refunds and cancellations will also be displayed.

Can I print my wager log statements?
Yes, the Wager Log is printable.

How would I access the detail of my wager?
On the Wager Log, highlight the wager to display all wager combinations and corresponding amounts.

What happens when a horse that has been scratched is part of my wager?
Depending on the host track and bet type rules if a refund is credited, it will post to your account within minutes of the official results.

How long does it take a submitted wager confirmation to return with an acceptance number?
A confirmation of a successfully placed wager should return in four to five seconds.

May I see a record of all my wagering account activity?
All wagering account transactions for the previous six month period, are viewable on your Youbet.com Account Statement.

Can I wager via telephone?
You may wager online or on the phone with our automated Youbet Mobil phone wagering system. Please contact Player Services at 1-888-968-2388, for your Youbet Mobile account number and PIN.

How are funds deposited and withdrawn from my wagering account?
Funds may be deposited to your wagering account in the following ways:

1. ExpressCash (processing fees apply) Funds can be electronically transferred to your wagering account directly from your checking account.

2. Credit/Debit card, (processing fees apply).

3. By mail, with a cashier's check, money order or personal check. Please allow 5 - 7 business days to process your deposit.

4. Bank Wire.

Funds may be withdrawn from your wagering account in the following ways:

1. ExpressCash (electronic check transfers). Funds can be transferred to your checking account directly from your wagering account. Funds withdrawn using ExpressCash will typically appear in your bank account within 2 - 5 business days after your request is approved.

2. Standard Withdrawal. A check will be mailed to you within 5 - 7 business days.

Can I have my winnings transferred to my bank account?
The ExpressCash feature allows you to transfer funds between your checking account and wagering account with a click of the mouse. Funds withdrawn using ExpressCash will typically appear in your bank account within 2 - 5 business days after your request is approved.

How are winnings paid and collected?
Winnings are deposited into your wagering account within seconds of the posting of official prices.

How will I dispute a miscalculation?
For all account inquiries, call Player Services at 1-888--968-2388.

What information is Youbet required to give the IRS concerning account activity?
In accordance with IRS laws, any wager resulting in winnings of $600.00 or more must be reported to the Internal Revenue Service, if the amount of winnings is at least 300 times the amount wagered (normally only pick-6 and trifecta wagers). In addition any wager resulting in winnings over $5,000.00, is subject to reporting and withholding if the amount of winnings is at least 300 times the amount wagered. All winnings subject to reporting and/or withholding shall be reported and/or withheld by Youbet.com and a copy of the W2-G Form summarizing the information shall be sent to you for tax filing purposes.

Multiple Wagers
For multiple wagers sold on one ticket, such as the $12 box bet on a Big Triple or Trifecta, the wager is considered as six $2 bets and not one $12 bet for purposes of computing the amount to be reported or withheld. Winnings on a $12 box bet must be reported if they are $600 or more, and federal income tax must be withheld if the proceeds total more than $5,000 or, if the proceeds do not exceed $5,000, if the recipient fails to provide a TIN.

Identical Wagers
Winnings from identical wagers (for example, two $2 bets on a particular horse to win the same race) are added together for purposes of the reporting and withholding requirements. Also, winnings from identical wagers that are not part of the payment for which the Form W-2G is being prepared are added together for purposes of withholding to determine if the total amount of proceeds from identical wagers is more than $5,000.

You may visit the IRS website to review these regulations in greater detail.

Will there be any documentation for online wagering that the IRS will accept for losing tickets, to be balanced against winning tickets when there are signers?
Members may request a Win/Loss Statement for the calendar year. Statements will be emailed to the you. There is no charge for this service. These reports are only generated upon the request.

How does Youbet.com contribute to Responsible Gaming?
1)  There is a $1000 maximum credit card deposit limit per 30 day period.
2)  We have age restrictions of 21 years and older which we strictly adhere to.

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Access and Security

Is technical help available?
Do you support Cable Modems, ISDN, ADSL, and T-1?
What type of security does Youbet use?
What are some unique features of the security system?
What are packet filters?
What is a firewall?
What is a proxy server?
What is packet sniffing?
What is encryption?
What is hardware encryption?
Is my personal account information secure?
What protection do I have from others using my account?
What does my password do?
May I access my account from anywhere besides my own computer? (i.e. work)
May my friends use my account?
May my friends access their account from my computer?

Is technical help available?
Technical help is available daily from 7:00 a.m. - 7:00 p.m. PT. by calling Player Services at 1-888-968-2388.

Do you support Cable Modems, ISDN, ADSL, and T-1?
Yes. Connection speed is dependent on your access provider.

What type of security does Youbet use?
Youbet.com utilizes cutting edge security techniques, making our services more secure than most banking institutions.

What are some unique features of the security system?
Youbet.com employs the latest cutting edge technology to ensure the highest level of security possible. Youbet.com utilizes a multi-layered approach to security, by implementing tight controls over communications and servers, eliminating the risk of hackers penetrating the system. Youbet.com uses packet filters, firewalls, and proxy servers to tightly control data allowed to enter the Data Center. Packet sniffing is then used to monitor all network communications within the data center to search for illicit use. Lastly, all Data Center communications to host tracks are protected with hardware encryption devices, employing triple DES encryption.

What are packet filters?
Computers send information to each other bundled in packets. Packet filters prevent unwanted systems from communicating with the Youbet.com Data Center, while still allowing Youbet members to freely connect.

What is a firewall?
A firewall is a special server dedicated to filtering all data transmitted, allowing certain data to pass and dropping all other data. Rules designate what data can be transmitted and what cannot. Youbet.com rules allow all members to freely connect and use the system, while stopping hackers cold.

What is a proxy server?
A proxy server takes the filtering of data communication to the next level by looking at each type of data and deciding whether this information should be allowed through or not.

What is packet sniffing?
Packet sniffing is a technique used to monitor every single packet transmitted in the Youbet.com Data Center to ensure that only legitimate and authorized communications are permitted. Packet sniffing allows Youbet Security Engineers to monitor what servers are communicating and what they are saying to each other, looking for any strange or improper communications.

What is encryption?
Encryption is a technique for scrambling the data sent between two parties so that it remains private from outsiders and also remains un-tampered. By encrypting data sent between Youbet members and the Youbet Data Center, Youbet ensures that no secure information is transmitted where any unauthorized persons could read it. Encryption also ensures that no information is changed or otherwise tampered with during transmission.

What is hardware encryption?
Hardware encryption uses the same principles as software encryption. However, hardware encryption is optimized to run very quickly, so large amounts of data can be encrypted without any loss of performance. It is typically more expensive than software encryption but also much more secure and much faster.

Is my personal account information secure?
All personal account information is strictly confidential and stored in encrypted form in secure servers. No information will be passed along to any other entity without a legally binding subpoena or order.

What protection do I have from others using my account?
Your password and User ID protect your account. Please do not share your password or User ID information with anyone.

What does my password do?
Your password is your personal security system, guarding your Youbet account information. You should be careful with it, and strictly limit access to it. If you think your password has been compromised, or if you want to change it for any reason, call Player Services at 1-888-968-2388. Representative are available daily, from, 7:00 a.m. - 7:00 p.m. PT. Youbet.com passwords must contain at least four lower case characters, but no more than ten total. The numbers and letters can be in any combination, with no spaces between characters.

May I access my account from anywhere besides my own computer? (i.e. work)
Youbet Express is accessible from any PC that has internet access. Simply select the "Member Log In" option on our homepage.

May my friends use my account?
Your Youbet.com account is protected by your password and User ID. You must not permit anyone else to access the service through your account. You are responsible for maintaining the confidentiality of your passwords and User ID.

May my friends access their account from my computer?
Yes. By logging on to Youbet Express, you can access your account from any computer that has internet access. Simply select the "Member Log In" option on our homepage.

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 System Requirements

 What are the hardware/operating system requirements?
 What are my video card requirements?
 What operating systems does your product support?
   Can I use my laptop computer for access to Youbet.com?
       Does the Youbet.com support Macintosh?
 

 What are the hardware/operating system requirements?  

Recommended System Configuration  
 *Windows XP (Home Edition, Professional, Media  Center Edition, or Tablet PC Edition) with Service Pack 2 (SP2), or  Windows Vista (Home Basic, Home Premium, Business, Enterprise, or  Ultimate)
 *1.5 GHz processor
 *512 MB RAM
 *Graphics card with 128 MB RAM
 *Screen resolution set to 1024 x 768 or higher  
 *32-bit color quality setting
 *Soundcard
 *Internet Explorer 6.0 and above
 *Windows Media Player 10.0
 *Microsoft .NET Framework 2.0
 *All Windows and Internet Explorer updates
 *A broadband connection to the Internet (at  least 1Mbps)
 
 
 Minimum System Configuration
 *Windows XP (Home Edition, Professional, Media  Center Edition, or Tablet PC Edition)
 *500 MHz processor
 *128 MB RAM
 *Graphics card with 128 MB RAM (rating 4 or higher on Vista)
 *Screen resolution set to 800 x 600 or higher
 *32-bit color quality setting
 *Soundcard
 *Internet Explorer 6.0 or Firefox 1.5
 *Windows Media Player 9.0
 *Microsoft .NET Framework 1.1
 *All Windows and Internet Explorer updates
 *56 Kbps or faster Internet connection

 What are my video card requirements?  
 128MB or RAM or more is required to be able to show broadband video with the  best quality. Anything less may significantly reduce the video quality.  On Windows Vista, your video card should have a rating of 4 or better.

 What operating systems does your product support?  
 We support Windows XP, Vista and 2003 operating systems.

 Can I use my laptop computer for Youbet.com?  
 Yes. However, you will not get the full visual benefit of the product without an  800x600 VGA monitor.

 Does Youbet.com support Macintosh?  
 Not at this time.

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Australia Racing

What are the differences between Australian and U.S. thoroughbred racing?
What tracks from Australia will Youbet offer?
What information products does Youbet.com provide for horseplayers wagering Australian races?
Which currency is used for odds and payouts?
What types of wagers can one place on Australian Racing?
When is post-time for Australian Racing?
How current are the transmissions of Minutes to Post and Odds?
What other helpful tips should I know when playing Australia?

What are the differences between Australian and U.S. thoroughbred racing?
Track Surface and Turf Conditions
Thoroughbred Racing in Australia is considered to be more European than American because it is conducted solely on turf. Part of what makes this type of racing exciting is that not all tracks have the same type of grass surfaces.

Classifications of turf conditions are also different in Australia. Here are the official Australian track conditions with definition, followed by the North American equivalent.

Track Configuration
Racetrack layouts in Australia are diversely configured. The variety of distinct turns and directions provide myriad challenges to both novice and experienced horseplayers. At most racetracks, horses race in counter-clockwise (also known as "anti-clockwise" in Australia) fashion. Sydney Metropolitan tracks (Randwick, Rosehill, Canterbury, Warwick Farm) and some provincial country tracks race their horses in a clockwise direction. Track layouts are readily available when downloading Australia's Past Performance data.

Race Conditions
Because there are very few claiming races in Australia, many races are "written" for horses that have won the same number of races. Most horses start out in maidens (Class 0). When they win, most will then come back in a Class 1 handicap, which means non-winners of two flat (as opposed to hurdle or steeple) races. The best pointer to use when handicapping an Australian race - given that most races in the past performance lines will read Hcp. (Handicap) - is to note the value of the race.
Please refer to the Glossary of Australian Racing Conditions for further information.

Post Positions
In Australian racing, horses are assigned post positions by random draw.
Note that program numbers may not correspond to post position numbers, as program numbers are assigned by weight carried (highest weight carried is program number 1, 2nd high weight post position 2, and so forth)

What tracks from Australia will Youbet offer?
We offer a daily program consisting of racing conducted from one or two tracks. Commonly, when two tracks are simulcast, each track will take turns racing within 10 to 20-minute intervals.

What information products does Youbet.com provide for horseplayers wagering Australian races?
We provide Programs and Past Performance for simulcast Australian races. Past Performances are in PDF format, which requires the Acrobat Reader (included when installing Youbet.com software).

Which currency is used for odds and payouts?
Odds and payouts reflect the results of the North American pari-mutuel pool. Winnings are paid in U.S. dollars.

What types of wagers can be placed on Australian Racing?
All wagering types as dictated by the North American pools. Win, place, show, exacta, quinella, trifecta and a Pick 4 are commonly offered.

When is post-time for Australian Racing?
First post-times often vary by as much as one hour until the track program is official. Please refer to Youbet's Racing Schedule within 24 hours of 1st post for the updated post time.

How current are the transmissions of Minutes to Post and Odds?
Minutes to post and Odds are updated every minute.

What other helpful tips should I know when playing Australia?
International Date Line Differences.
Australia is approximately 15 hours ahead of North America's Pacific Time zone. For example, Thursday's races, are available late Wednesday in North America.

Bet Early.
Official Results from Australia are confirmed and verified twice in North America for integrity. Accordingly, Members may experience delays before the Minutes to Post and Odds of the following race are displayed. Betting as early as possible will prevent getting shut out as a result of these periodic delays.

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